Refund Policy

Due to the custom nature of software and website development, Trayabodh Tech adheres to a specific refund policy. Please read this policy carefully before initiating a project with us.

1. Project Initiation and Deposits

Custom development projects require significant upfront time in planning, architecture, and resource allocation. Therefore, initial project deposits are generally non-refundable once work has commenced.

2. Milestone Approvals

Our projects are divided into distinct milestones (e.g., Design Approval, Alpha Release, Beta Release). Payments made for completed and approved milestones are non-refundable. If a client decides to cancel a project mid-milestone, billing will be calculated proportionally based on the work completed up to the date of cancellation.

3. Cancellations

If you wish to cancel a project, you must notify us in writing.

• Before work starts: If a deposit was made but no work (including planning meetings or documentation) has commenced, a full refund may be issued, minus any payment processing fees.
• During development: If you cancel during development, you are liable for the cost of the work completed. Any excess funds paid beyond the completed work will be refunded. If the work completed exceeds the funds paid, you will receive a final invoice for the balance.

4. Defective Deliverables

We provide a warranty period (specified in your contract, usually 30-90 days) after project launch to fix any bugs or issues that deviate from the agreed-upon specifications at no additional cost. We do not offer refunds for completed projects; rather, we are committed to fixing issues to meet the original requirements.

5. Contact for Refunds

To request a project cancellation or discuss billing, please contact your project manager or email us directly at trayabodhtech@gmail.com.